Managing Domain Names
How to contact us
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Abbotsbury Software Ltd.
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4 Back Street
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Abbotsbury
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Dorset
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DT3 4JP
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UK
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Tel: 07976 259325
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Email: tim.snape@mac.com
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Please contact us using one of the contact methods above about issues relating to domain names between 9:00 am and 5:00 pm Monday to Friday excluding bank holidays. Outside of those times we recommend you email tim.snape@mac.com. We aim to respond to your contact within 3 business days and aim to resolve any issues you have within 7 business days.
To register a domain name
Please send an email to tim.snape@mac.com with details of the domain name you wish to register and full contact details. A member of our team will aim to make contact with you within 12 hours with further instructions and with details of how to pay.
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us at tim.snape@mac.com with as much detail about the abuse. We will investigate your complaint within 3 business days.
If you wish to make a complaint about a service you have received, please submit an email to us at tim.snape@mac.com including as much detail from the issue you have. We will acknowledge your complaint within 3 business days and aim to resolve any issues within 10 business days.
If you're not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here
Nominet
Nominet's Terms and Conditions
When registering a domain name with us you agree also to Nominet's domain name registration Terms and Conditions or Domain Terms